Terms of service

1. What Appeal Season is (and is not)

Appeal Season is a software tool. It analyzes publicly available property records and, where you provide them, documents you upload, to help you understand your property tax assessment and prepare materials for an appeal you file yourself.

Appeal Season is not a law firm, tax advisor, property tax consultant, appraiser, or agent. We do not provide legal, tax, financial, or appraisal advice. We do not represent you before any value adjustment board, appraisal review board, county appraiser, or other authority. Nothing in the service, including verdicts, scores, estimates, narratives, and generated documents, is professional advice. If you want professional advice or representation, consult a licensed attorney, tax professional, or property tax consultant in your jurisdiction.

2. No guarantee of outcomes

Property tax appeals are decided by government authorities, not by us. We make no promise or guarantee that using the service will result in a successful appeal, a reduced assessment, or any tax savings. Estimates of potential savings shown in the service are illustrative and based on public data and assumptions that may not apply to your property.

3. Deadlines are your responsibility

Appeal deadlines are set by counties and states and can change. While the service displays deadline information and can send reminder emails, you are solely responsible for knowing and meeting the deadlines that apply to your property. We are not liable for any missed deadline, including if a reminder email is delayed, filtered, or not delivered, or if displayed deadline information is inaccurate or outdated.

4. Data sources and accuracy

The service relies on public records, including county assessment rolls and sale files, and on information and documents you provide. Public records can contain errors, and there can be a delay between a change in the official record and its appearance in the service. We work to keep data current but provide it "as is" and do not warrant that any data, verdict, score, or generated document is accurate, complete, or current. Always verify important figures against your official notice and your county’s records.

5. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the service. Some features require an account. You are responsible for the accuracy of the information you provide, for maintaining the security of your account credentials, and for all activity under your account. We may suspend or terminate accounts that violate these terms.

6. Purchases, subscriptions, and cancellation

Paid features are offered at the prices and on the terms displayed at checkout. Payments are processed by our payment provider; we do not store your full card details.

Subscriptions (such as annual monitoring) renew automatically at the end of each billing period at the then-current price unless you cancel before renewal. You can cancel at any time from your account in one click. Cancellation stops future renewals; it does not retroactively refund the current period except as described in our refund policy displayed at checkout or on the pricing page.

Refunds are governed by the refund policy displayed at the time of purchase, if any. Otherwise, all purchases are final and non-refundable except where required by law.

7. Professional and portfolio plans

If you purchase a professional plan (for example, a co-branded check page), the following also applies:

• You may share your co-branded page as a software tool for the people you serve. You may not state or imply that you, or we, are providing legal, tax, or appraisal advice or appeal representation through the service.
• You are responsible for complying with the laws, licensing requirements, and professional rules that apply to you in your jurisdiction, including any rules on property tax consulting, advertising, and referral arrangements.
• You may only use information visible in your dashboard for lawful purposes and consistent with our privacy policy. You may not resell, scrape, or redistribute data from the service.

If you purchase a portfolio plan, you represent that you own or manage the parcels you add, or otherwise have a lawful basis to monitor them.

8. Acceptable use

You agree not to: use the service for any unlawful purpose; scrape, bulk-download, or systematically extract data from the service; resell or redistribute the service or its outputs except as expressly permitted; interfere with or disrupt the service; attempt to access accounts or data that are not yours; misrepresent generated materials as having been prepared by a licensed professional; or use the service to harass others or invade anyone’s privacy.

9. Your content

You retain ownership of documents and information you upload. You grant us a limited license to process them in order to provide the service, including using third-party processing providers (for example, for document text extraction and analysis). We do not use your uploaded documents to market to third parties.

10. Our intellectual property

The service, including its software, design, text, verdict methodology, and generated document templates, is owned by us or our licensors and is protected by law. Documents generated for you are yours to use for your own appeal. You may not copy, modify, or create derivative works of the service itself, or use our branding without permission.

11. Third-party services

The service depends on third-party providers, including payment processing, authentication, hosting, email delivery, analytics, and document analysis. We are not responsible for outages or errors in third-party services, and your use of those services may be subject to their own terms.

12. Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost savings, lost data, or missed appeal opportunities, arising out of or related to the service. To the maximum extent permitted by law, our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the three months before the claim arose or one hundred dollars. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your violation of these terms, your violation of applicable law or professional rules, or your misuse of the service.

15. Termination

You can stop using the service and delete your account at any time. We may suspend or terminate your access if you violate these terms or if we discontinue the service, and where required we will provide a pro rata refund of prepaid, unused subscription fees.

16. Changes to the service and these terms

We may modify the service and these terms. If we make material changes to these terms, we will post the updated terms with a new effective date and, where appropriate, notify account holders by email. Continued use of the service after changes take effect constitutes acceptance.

17. Governing law and disputes

These terms are governed by the laws of the state of Florida, without regard to conflict of law rules. Any dispute arising from these terms or the service will be resolved in the state or federal courts located in Palm Beach County, Florida, and you consent to their jurisdiction. Either party may seek relief in small claims court for qualifying disputes.

18. General terms

These terms, together with the privacy policy and any terms presented at checkout, are the entire agreement between you and us regarding the service. If any provision of these terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Contact

Understand My Policy, Inc.

support@appealseason.com